customer service specialist
The Customer Service Specialist (CSS) is responsible for ensuring an easy, efficient, friendly and superior onboarding and growth experience for all Pups4Fun existing and potential clients.
The CSS ensures accuracy of bookings, provides advice on services and represents the Pups4Fun brand, setting both dogs and clients up for success.
The CSS maintains relationships with all stakeholders and brings innovation and forward thinking to our customer experience.
As a Customer Service Specialist, you will be the face of our company, interacting with dog owners, customers, and staff members to ensure a seamless and enjoyable experience for all.
-Provide exceptional customer service to clients and customers, answering inquiries, providing information, and resolving issues promptly and effectively.
-Handle phone calls, emails, and in-person interactions with professionalism and enthusiasm.
-Schedule appointments for all services, ensuring accuracy and efficiency.
-Maintain a thorough understanding of our services, pricing, and policies to provide accurate and detailed information to customers.
Assist in managing customer accounts, updating records, and processing payments using various systems and apps.
-Collaborate closely with the dog daycare, grooming, and training teams to ensure seamless coordination and execution of services.
-Assist with administrative tasks and operational tasks
-Shifts will be 10am-6pm Monday to Friday.
Key Responsibilities and Duties
- Client service focus;
- Effective communications;
- Information processing;
- Teamwork with operational areas;
- Represent the Pups4Fun brand;
- Occupational Health and Safety;
- Administrative tasks;
- Financial administration;
- Professional development; and
- Any other tasks as required.
Qualifications and Requirements
- Demonstrated experience in customer service;
- Ability to use Google Calendar, Microsoft suite and learn new systems quickly;
- Proven written and verbal communication skills;
- Experience in administrative or client services role;
- Knowledge or strong interest in learning about dog grooming/behaviour (desirable);
- Experience with social media platforms (desirable).
About the Business
Established in 2008, Pups4Fun is Canberra’s leading dog daycare, dog training and dog grooming provider.
Pups4Fun is one of Canberra’s largest pet industry employers. Everyone here has a purpose, and bring their own talents to the business. This is because we all strive towards the common goal of being Australia’s leading dog daycare and training facility.
People are at the centre of what we do! We value people who are passionate about providing an exceptional experience for our community. We challenge ourselves to constantly raise the bar!
With a team of over 50 employees servicing over 1000 dogs a week we operate at a high capacity, while maintaining great service.
We aim to remain leaders in the industry, and bring a high level of respect to the industry and the people working in it.